If for any reason you wish to obtain a refund/exchange, you may return your item(s) to us within 28 days of receiving your order. Please complete the returns chart in full, which accompanied your order, and enclose this with your parcel to the returns address provided on the returns form.
If you require a replacement returns form please contact us and we will send a new form to you via email.
All returns are processed in order of arrival. Once received, a return may take up to 7 working days to be processed or more during busy and sale periods.
If you have not heard from our returns team within 10 working days of your parcel being delivered, please contact [email protected].
For peace of mind, if you returned your parcel using a tracking service, kindly check the tracking number provided by the postal service provider, to find out if your parcel has been returned; our returns team do not send notifications to customers to inform them we have taken receipt of a parcel.
Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by Shabina-B the time frame it can take to appear in your bank account will depend on your bank’s policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.
We will only offer a refund for clothing if the garment/s is/are unused, unwashed, in perfect resalable condition with the Shabina-B hang tag still attached. We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.
The funds for your returned item will be refunded to your original method of payment. Alternatively, we can send you a credit note to the value of the item, leaving the outstanding balance for a shipping fee only.
All requests for an exchange will be subject to availability.
If you wish to exchange your item for a different size or colour of the same design (with the same product value), you may return your items to us within 28 days of receiving your order, and we will send you the replacement size/item to the delivery address used for your initial order.
The funds for your returned item will be refunded to your original method of payment. All exchange requests are subject to availability. Please allow a period of up to 5 working days, following receipt of your returned parcel, for your exchange to be processed (excluding weekends and public holidays); a confirmation message will be sent to you upon completion and your replacement item(s) shall be dispatched within 3 – 4 working days thereafter. If you require an urgent exchange we recommend placing a new order.
We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.